AI Customer Service Automation Benefits

IT

Automating customer service can result in better customer experiences as well as more efficient agents for call centers when done correctly. Automating customer service using AI is the next level of knowledge management, designed to boost the satisfaction of employees and increase their engagement, while enhancing sales and providing you with the data you require to make more informed decisions.

Automating customer service tasks

Agents are required to spend 75 percent of their time conducting manual research during a six-minute phone call to customer support. Automating customer service reduces the amount of effort required to find the most effective solutions for customers. AI allows agents to concentrate on more difficult tasks, not just routine tier-1 assistance requests, by rapidly solving customer problems.

Automating customer service also provides additional benefits, including:

Proactive responses. Artificial intelligence-driven automation provides a level of responsiveness that humans cannot achieve. Chatbots and virtual assistants are able to assist customers with customer service issues by identifying the issues and responding immediately by providing FAQs or other virtual services. They are able to do this across different devices and platforms. Customer complaints decrease and satisfaction is higher.

One-off training. A recent study found that the average cost to train one agent working in the call center is $7500. With high turnover rates, costs can quickly add up. Automated customer services platforms can save you time and money. AI allows your agents to gain access to the information they require, which could aid in reducing attrition. The knowledge base of your company is continuously upgraded and improved, the system itself does not need to be retrained.

Always present. Time zones, local holidays, different work hours. All of these are irrelevant when you can solve customer inquiries and issues 24/7. This 24-hour service automation in ITSM displays to customers that you care , and builds trust as well as loyalty and worth for your business.


Cost-saving innovation. AI customer service solutions provide high-quality customer service at less than the price you spend on conventional methods. Automated solutions such as chatbots could provide anywhere from a 60-80% savings on human-powered support.

Then, AI-driven technologies provide your organization the power to expand customer support at a rapid pace. Interactive options like FAQs, online manuals and more are available simultaneously along with the launch of new services and products. Chatbots are able to be immediately empowered to handle the inevitable influx of calls.

AI for Customer Engagement

International keynote speaker and expert in marketing Dan Gingiss says "AI has provided a myriad of possibilities on the consumer experience (CX) front." And AI, he says will go well beyond chatbots to humanize CX. He believes technology and people working together will result in the greatest results. AI-validated customer service solutions built on human interaction can offer faster, more user-friendly CX and improved business processes for your company. Improved customer satisfaction is the consequence of AI and humans working in tandem. This results in higher retention rates and a healthier bottom-line.

Customers are empowered to help themselves, which can save a huge amount of time and allows them to quickly put a solution into action. Customers can access the information they require at their convenience, on any device, at any time they want, without having to talk with an agent.

You're better equipped to meet the demands of customers for self-service options that avoid human interaction. According to a Salesforce survey, nearly 75% of Millennials think that calling a customer is the most effective way to address customer service issues. This generation of tech-savvy consumers prefers to resolve their own issues using things such as forums, FAQs, YouTube explainer videos, and chatbots. Future generations are likely to want to be even more self-reliant. It is possible to increase customer service by implementing AI services for customer service now.

Data collection allows you combine AI machine learning, machine learning and big data to provide unparalleled personalization throughout the CX. From simple product and service recommendations to websites that are designed in real-time to satisfy a customer's specific needs, you're able to use personalization to improve customer interactions, increase conversions and drive repeat business. Since your employees have access to the same information, they're able to offer a high-quality CX that is tailored to the client's individual needs.

The future of AI-powered Customer Service

IT Service Desk provides the accurate and reliable assistance that customers require to boost customer engagement in their call center. KMS Lighthouse's AI and automation capabilities enable customers to enjoy a a seamless customer experience and reduce the time it takes to handle a customer. Deep analytics offer customer engagement insights and chatbots help customers' constantly changing needs.

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